Last Updated: August 24, 2026
Welcome to NovaPetly. These Terms and Conditions govern your use of the NovaPetly website and the purchase of products available through our store.
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About NovaPetly
NovaPetly is an online pet-focused store providing products, accessories, and useful resources designed for pet owners.
Throughout these Terms and Conditions, the terms “NovaPetly,” “we,” “us,” and “our” refer to NovaPetly. The terms “you” and “your” refer to the person accessing or using our website.
2. Use of Our Website
You agree to use the NovaPetly website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, or distribute website content without permission.
Use automated systems to collect or scrape website content without authorization.
Submit false, misleading, or fraudulent information.
Use our website in a way that could damage NovaPetly or other users.
We reserve the right to restrict or terminate access to the website if we believe these Terms and Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, product colors and appearances may vary depending on your device or screen settings.
We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.
4. Product Availability
Products displayed on NovaPetly are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.
If an ordered product becomes unavailable, we may contact you regarding available alternatives or provide an appropriate refund.
5. Orders
When you place an order through NovaPetly, you are making a request to purchase the selected products.
After submitting an order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, incorrect pricing, product availability issues, or other legitimate reasons.
If we cancel an order after payment has been received, the applicable amount will be refunded.
6. Pricing and Payment
All product prices displayed on the website are subject to change without notice.
Any applicable taxes, shipping charges, or additional fees will be displayed where applicable during the checkout process.
Payments must be made using the payment methods available on our website.
You agree to provide accurate and complete billing and payment information.
We are not responsible for delays or failures caused by payment processors or financial institutions.
7. Shipping and Delivery
We aim to process and ship orders within the estimated timeframe displayed on the website.
Delivery times may vary depending on the destination, shipping method, carrier, customs procedures, weather, holidays, and other circumstances beyond our control.
Estimated delivery dates are provided for guidance and are not guaranteed unless explicitly stated otherwise.
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside NovaPetly’s control.
International customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
8. Returns and Refunds
Our return and refund policies are described separately on our website.
Before returning a product, customers should review the applicable Return and Refund Policy and follow the instructions provided.
Certain products may not be eligible for return because of their nature, condition, hygiene requirements, or applicable law.
Nothing in these Terms and Conditions limits any mandatory consumer rights that apply under applicable law.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.
When contacting us, provide your order information and, where appropriate, photographs or other evidence showing the issue.
We will review the situation and determine the appropriate solution in accordance with our policies and applicable consumer protection laws.
10. Pet Products and Safety
NovaPetly provides products intended for pets and pet owners.
Customers are responsible for selecting products appropriate for their pet’s size, age, breed, behavior, and individual needs.
Always follow the manufacturer’s instructions and safety recommendations when using a product.
Inspect pet products regularly for damage or excessive wear and discontinue use if a product becomes unsafe.
NovaPetly does not replace professional veterinary advice. If your pet has a medical, behavioral, nutritional, or other health concern, consult a qualified veterinarian or appropriate professional.
11. Intellectual Property
Unless otherwise stated, all content appearing on NovaPetly, including text, graphics, logos, images, designs, layouts, icons, videos, and other materials, is owned by or licensed to NovaPetly and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, republish, sell, or commercially exploit our website content without prior written permission.
12. User-Submitted Content
If you submit reviews, comments, photographs, feedback, or other content to NovaPetly, you are responsible for ensuring that you have the right to submit that content.
By submitting content, you grant NovaPetly permission to use, reproduce, display, and publish that content for legitimate business, marketing, or website purposes, subject to applicable law.
You must not submit content that is unlawful, abusive, defamatory, misleading, discriminatory, or infringing on another person’s rights.
NovaPetly reserves the right to remove user-generated content that violates these Terms or applicable law.
13. Third-Party Links
Our website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
NovaPetly does not control third-party websites and is not responsible for their content, policies, security, availability, or practices.
Your use of third-party websites is subject to the terms and policies of those websites.
14. Website Availability
We make reasonable efforts to keep NovaPetly available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, or circumstances beyond our control.
15. Disclaimer
Information provided on NovaPetly, including pet care guides, articles, recommendations, and other educational content, is provided for general informational purposes.
Such information should not be considered professional veterinary, medical, legal, or other professional advice.
Product information should always be reviewed together with the manufacturer’s instructions and warnings.
16. Limitation of Liability
To the maximum extent permitted by applicable law, NovaPetly shall not be responsible for indirect, incidental, consequential, or special losses arising from your use of the website or products purchased through the website.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold NovaPetly harmless from claims, losses, liabilities, damages, and expenses arising from:
Your violation of these Terms and Conditions.
Your unlawful use of the website.
Your violation of another person’s rights.
Information or content you submit to the website.
Your misuse of products purchased through NovaPetly.
18. Privacy
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store, and protect personal information when you use our website.
By using NovaPetly, you acknowledge that you have had the opportunity to review our Privacy Policy.
19. Changes to These Terms
We may update these Terms and Conditions from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after updated Terms and Conditions are published means that you accept the revised terms, to the extent permitted by applicable law.
20. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which NovaPetly operates, unless applicable consumer protection laws provide otherwise.
Where required by law, consumers may retain mandatory rights and protections provided by the laws of their country or place of residence.
21. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
22. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable website policies, constitute the agreement governing your use of NovaPetly, except where additional terms apply to a specific service or transaction.
23. Contact Us
If you have any questions about these Terms and Conditions, our products, or your order, please contact us.
NovaPetly
Email: support@novapetly.com
We will do our best to respond to customer inquiries as soon as reasonably possible.
Thank You for Choosing NovaPetly
We appreciate your trust and are committed to providing a convenient and enjoyable experience for pet parents and their companions.
NovaPetly — Better Products. Better Pet Care.